FAQ

Q: Can i search by model of the vehicle only?

Yes. Just select the model under find by vehicle and click the find connector button.

Q: Can I search by year only?

Yes. Just select the year under find by vehicle and click the find connector button.

Q: Why do the connector photos not show the wires?

Most of the connectors we have online have the wires removed before photos are taken. With the wires in the background the photo of the connector comes out a little distorted. Please read the description under the connector you're interested in to see if it includes wires. You will find it will say: connector with 8 inches of wire OR connector ONLY no wires. If you require wires give us a call with the sku # and amount of wires needed and we will get you a price.

Q: Why can't I find anything when using the search box?

Most of the time the reason for not getting results when using the search box is you have already picked a year, make, and model. Make sure if you didn't find anything under the vehicle to press the CLEAR button and then retry your search by using keyword such as (Camry headlight, Civic horn, Subaru fog, etc..) and remember to always compare our photos to what you have.

Q: What warranty do you offer?

All of our parts come with a 1 year/12,000 mile warranty.

Q: Trying to look up a connector by vehicle but getting no results?

Since most connectors aren't available separately from the harness through the dealership there's no database for looking up connectors, anywhere. This website is fairly new and we are creating our own database but it will take a long time for us to have every connector listed by vehicle. First we will list our most commonly sold items. We are working on this as quickly and efficiently as possible. If you don't find what you need listed on our site please go to our request a connector page and follow the instructions. Keep in mind only 5% of our inventory is uploaded to our website.

Q: Should i repair airbag wiring?

Please refer to the manufacturer repair manual for detailed information. To quickly check the recommendations for your cars airbag system visit I-CAR.

Q: Ordering from Illinois and tax exempt?

We charge tax in the state of Illinois. If you are tax exempt and would like to order, create and account on our website. Before your 1st order send us a copy of your certificate of resale CRT-61 via email to accounting@connectorexperts.com or fax to 630-246-6671. Then give us a call and we will change your account to tax exempt. All your future orders will be tax exempt.

Q: I'm having trouble submitting a connector request form. What should i do?

The major reason why our website will not allow you to submit a connector request form is the size of your photos. If you are using a newer camera with larger megapixel resolution the photos will be too large to fit. In this case you will have to resize your photos and reattach them or send them directly from your email to order@connectorexperts.com.

Q: Are all your parts listed online?

No. Only about 5% of our inventory is listed online. If you can't find the part you need, send us photos of it to order@connectorexperts.com or complete the connector request form.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Connector Experts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Connector Experts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Connector Experts, please contact us via email at webmaster@connectorexperts.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Connector Experts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Connector Experts takes great pride in having you as a customer and we will ensure your privacy as a customer. Connector Experts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

connectorexperts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Connector Experts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Connector Experts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Connector Experts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to webmaster@connectorexperts.com.

We are confident that your visit to Connector Experts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 866-300-0708.


Shipping & Returns

Q: What shipping options are available?

At this time we ship through FedEx and UPS. We do not ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

To find out the shipping options and prices please add the connector you're interested in to the cart then click on view cart and enter your zip code at the bottom left side of the screen.

There are no weekend deliveries. All overnight orders placed on Friday will be delivered on Monday. If you require Saturday delivery give us a call. Saturday delivery will usually cost between $60-$90 depending on your location. All orders placed on weekends or holidays will be shipped the following business day. Normal Shipping days are between Monday to Friday.

Q: What is the shipping cutoff time?

The cutoff time for orders with products in stock are: Ground 3:30PM and Overnight/next day/2nd Day 5PM central standard time Monday to Friday. Our warehouse is open most Saturdays (please call to verify). For Saturday the cut off time for overnight/2nd day is 1:30PM with No ground shipping. Please note that orders received after the cutoff time will NOT be shipped out on the same day. There are no deliveries on weekends. All overnight orders placed on Friday delivered on Monday. If you require Saturday delivery give us a call. Saturday delivery will usually cost between $40-$90 depending on your location. All orders placed on Sundays or holidays will be shipped the following business day. Normal Shipping days are between Monday to Saturday.

Q: Do you ship COD?

No.

Q: Do you ship outside of the USA?

Yes. We ship to all countries. Customers outside USA please call to order and get a discounted price on parts & Shipping.

Q: Do you ship to Alaska and Hawaii?

Yes.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: What are the return terms?

No returns on used, altered or modified parts. All damage claims must be done within 48 hours of receipt of parts. If you receive an order that has been damaged by the shipping carrier, immediately contact us so we can work on a quick resolution. Parts must be returned unused and in original packaging within 10 days of delivery date. Once parts have been returned and inspected, we will return your money. Freight/shipping/local pickup/handling fees are non-refundable (unless we were in error). If an item needs to be returned the shipping fees are the customer's responsibility. There will be a 20% restocking fee. There are absolutely no returns on special ordered items. We will not accept responsibility for any costs exceeding the cost of the part.**No returns will be accepted without an RMA # and official invoice. ***No returns on parts/orders under $20.00. (it’s just not worth the cost of returning and associated processing costs and restocking fees)