Connector Experts FAQ

Yes. Under "Find by Vehicle," select the vehicle model and click the "Find Connector" button. Always visually compare the connector photos with your damaged connector before ordering.

Yes. Under "Find by Vehicle," select the vehicle year and click the "Find Connector" button. Please verify the connector using our product photos before ordering.

Many of our connector photos are taken without wires to provide a clearer view of the connector housing and its features. Please review the product description to determine whether wires are included. Descriptions will specify whether the product includes a connector with wires or the connector housing only. If you need wires or a specific configuration, contact us with the SKU number and your requirements for pricing and availability.

Connector Experts provides a limited warranty of 1 year or 12,000 miles, whichever occurs first, on eligible parts against defects in materials or workmanship under normal intended use. Tools carry a separate 30-day limited warranty against manufacturing defects. Warranty coverage excludes damage resulting from improper installation, misuse, modifications, incorrect application, or failure to follow manufacturer repair procedures. Warranty claims require authorization and may be subject to inspection. Contact us for assistance with a warranty claim. Our standard 10-day return period does not limit eligible warranty claims within the applicable warranty period. Additional details are available in our Terms & Conditions.

Since most connectors aren't available separately from the harness through the dealership there's no database for looking up connectors, anywhere. This website is fairly new and we are creating our own database but it will take a long time for us to have every connector listed by vehicle. First we will list our most commonly sold items. We are working on this as quickly and efficiently as possible. If you don't find what you need listed on our site please go to our request a connector page and follow the instructions. Keep in mind only 5% of our inventory is uploaded to our website.

It is the customer's responsibility to consult the vehicle manufacturer's service manual for proper repair information. To quickly check the recommendations for your cars airbag system visit I-CAR.

Always consult the vehicle manufacturer's service manual for approved airbag and supplemental restraint system (SRS) repair procedures. Some manufacturers prohibit certain wiring repairs or require complete harness replacement.

Airbag systems are safety-critical. Repairs should only be performed in accordance with manufacturer requirements by qualified personnel. Proper inspections, diagnostics, and post-repair testing are essential.

The most common reason for difficulty submitting a connector request is that the attached photographs are too large.

Try reducing the image file sizes and submitting the form again. Alternatively, email your photographs directly to order@connectorexperts.com.

Please include your contact information and any available vehicle or connector details.

Before ordering, visually compare your damaged connector with our product photos, including the shape, cavity count, locking features, and terminal arrangement.

If you're unsure, email or text us clear photographs of the damaged connector or the component it connects to. Photographs are required for our team to verify a connector before purchase.

Our vehicle database is intended as a reference tool and does not guarantee compatibility based solely on vehicle information.

If your business qualifies for a sales tax exemption, please create an account on our website and provide a valid resale certificate or applicable tax exemption documentation for the state where your order will be delivered.

Email your documentation to order@connectorexperts.com or fax it to 630-246-6671.

Sales tax is collected only in states where Connector Experts is required to collect it. Tax exemptions are subject to verification and applicable state laws. Exemption documentation must be submitted and approved before placing an order. Sales tax collected on previous orders will not be refunded retroactively, except where required by law. Please contact us before ordering if you need assistance with your tax-exempt status.

No. Only a portion of our inventory is currently available online, and we continue adding products regularly.

If you cannot find what you need, email photos to order@connectorexperts.com or complete our "Request a Connector" form. Our team will help determine whether we have the connector available.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Connector Experts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Connector Experts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Connector Experts, please contact us via email at webmaster@connectorexperts.com. Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Connector Experts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Connector Experts takes great pride in having you as a customer and we will ensure your privacy as a customer. Connector Experts does not sell or exchange names or any other information about our customers with third parties.

Connector Experts LLC sends text message updates and responses to automotive customers about pricing and products offered at www.connectorexperts.com. Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone, email and other contact information is used only for the purposes customers consent to when sharing it with Connector Experts LLC

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

connectorexperts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Connector Experts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Connector Experts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Connector Experts, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to order@connectorexperts.com.

We are confident that your visit to Connector Experts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 866-300-0708.

Customers are responsible for consulting the vehicle manufacturer's service manual and following all applicable installation and repair procedures.

After installation, all necessary inspections and testing must be performed to verify proper fitment, functionality, and safe operation of the repaired system.

Connector Experts is not responsible for improper installation, incorrect repair procedures, or failure to perform appropriate post-installation testing, to the extent permitted by law.

We ship through FedEx and UPS and offer Ground, 2nd Day, and Overnight shipping options, subject to availability.

To view available shipping services and prices, add the desired products to your shopping cart, select "View Cart," and enter your delivery ZIP code.

Our standard shipping days are Monday through Friday. Overnight shipments sent on Friday are generally scheduled for Monday delivery unless Saturday delivery has been specifically arranged.

Saturday delivery may be available for an additional charge depending on the carrier and destination. Please contact us before ordering to confirm availability and pricing.

Orders placed on weekends or holidays will generally be processed the following business day.

For in-stock products, our shipping cutoff times are Monday through Friday, Central Time:

• Ground Shipping: 3:30 PM

• Overnight & 2nd Day Shipping: 5:00 PM

Orders received after the applicable cutoff time will generally ship the following business day. Cutoff times do not guarantee same-day shipment.

We do not normally ship on Saturdays, Sundays, or holidays. Please contact us if you require special shipping arrangements.

Visible package damage or shipping-related damage occurring during transit must be reported to Connector Experts within 24 hours of delivery so we can promptly investigate and file a claim with the shipping carrier.

Please retain the original packaging, shipping materials, and damaged items. Photographs may be required to assist with the claim.

The 24-hour reporting period is intended for carrier claims and does not limit any nonwaivable legal rights.

If Connector Experts shipped a part different from the one ordered, please contact us immediately.

We will provide the correct part at no additional charge or issue a full refund. A prepaid return shipping label will be provided when necessary.

If the part received matches the part ordered but is not compatible with your vehicle, our standard return policy applies.

To the extent permitted by applicable law, Connector Experts' liability is limited to the purchase price of the affected parts and excludes additional costs such as labor, installation, removal, vehicle downtime, lost profits, and incidental or consequential damages.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

No. We do not offer Cash on Delivery (COD) shipping.

Yes. Local pickups are available by appointment only.

Please contact Connector Experts in advance to schedule your pickup. Walk-ins without an appointment cannot be accommodated.

Customer-requested cancellations of orders exceeding $250 are subject to a 3% payment processing fee, deducted from the refund, provided the order has not left our facility or been picked up by the shipping carrier.

Once an order has shipped, our standard return policy applies.

Cancellation fees do not apply to cancellations or refunds required by law or resulting from an error by Connector Experts.

Yes. We offer international shipping to eligible destinations, subject to carrier availability and applicable restrictions. Please contact us for shipping options and pricing.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by their destination country, unless expressly stated otherwise at checkout.

These charges are not included in the purchase price or shipping charges unless specifically indicated. Connector Experts does not collect or receive customs duties paid directly to foreign authorities or carriers.

Please consult your local customs office for additional information before ordering.

Yes. We ship to Alaska and Hawaii. Available shipping services and pricing depend on the destination and carrier.

Shipping delays may result from incorrect or incomplete addresses, carrier service disruptions, severe weather, holidays, high shipping volumes, or circumstances beyond our reasonable control.

If a carrier is unable to deliver your package because of an address issue, we may contact you by phone or email.

Delivery dates and times are estimates unless expressly guaranteed by the carrier. Connector Experts is not responsible for carrier delays beyond our reasonable control, to the extent permitted by law.

If an eligible expedited shipment is delayed, we may submit a shipping refund claim to the carrier. Approval is not guaranteed, and claims typically take 5–10 business days to resolve.

Shipping charges include handling costs and are generally nonrefundable unless the issue resulted from our error or a refund is required by law.

Returns must be initiated and returned within 10 days of delivery. Parts must be unused, unaltered, unmodified, and in their original packaging.

An approved Return Merchandise Authorization (RMA) number and original invoice are required. Please obtain authorization before returning any items.

Approved refunds are processed within 5–7 business days after returned items have been received and inspected.

For correctly identified and fulfilled orders:

• A 20% restocking fee applies.

• Original shipping and handling charges are nonrefundable.

• Return shipping costs are the customer's responsibility.

• Orders under $20 are nonreturnable and nonrefundable.

• Special-order items are nonreturnable and nonrefundable.

• Tools are nonreturnable and nonrefundable, except for eligible warranty claims or where required by law.

• Returns of orders originally shipped free are subject to a $10 shipping deduction.

If Connector Experts shipped an incorrect part due to our error, we will provide the correct part at no additional charge or issue a full refund. A prepaid return shipping label will be provided when necessary.

Please do not refuse or reject a package simply because you wish to return it. Refused deliveries may result in additional carrier processing and return shipping charges, which may be deducted from eligible refunds where permitted by law. Refusing delivery may also delay the return process.

All return restrictions and deductions are subject to applicable law. For additional information, please review our Terms & Conditions.