Returns - RMA Request
Returns – RMA Request
Please review our return policies before submitting your request. All returns require prior authorization.
Return Authorization
All returns require an approved Return Merchandise Authorization (RMA) number. Please complete the form below to request authorization. An RMA number and return instructions will be emailed once your request is approved.
Returns will not be accepted without an approved RMA number and original invoice. Submitting a request does not guarantee approval.
Return Eligibility
Returns must be requested and returned within 10 days of delivery. All returned parts must be unused, unaltered, unmodified, and in their original packaging.
The following are nonreturnable and nonrefundable, except where required by law:
- Special-order items
- Tools (except eligible warranty claims)
- Orders under $20
For correctly identified and fulfilled orders, a 20% restocking fee applies. Original shipping and handling charges are nonrefundable, and return shipping costs are the customer's responsibility.
Returns of orders originally shipped free are subject to a $10 shipping deduction from the refund, unless the return resulted from an error by Connector Experts.
Tools – Returns & Warranty
Tools are nonreturnable and nonrefundable. However, they are covered by a 30-day limited warranty against manufacturing defects. Connector Experts reserves the right to deny warranty claims for tools damaged by improper use, mishandling, modification, or abuse, or where inspection determines that no manufacturing defect exists, subject to applicable law.
Our tools are precision instruments designed for durability when used properly. Improper handling or use may cause damage and is not covered under warranty.
For manufacturing defects or warranty assistance, please contact us directly at 630-405-5883 or order@connectorexperts.com for prompt assistance.
Refunds & Incorrect Orders
Approved refunds will be processed within 5–7 business days after returned items are received and inspected. Additional processing time may be required by your payment provider.
If Connector Experts shipped an incorrect part due to our error, please contact us immediately. We will provide the correct part at no additional charge or issue a full refund. A prepaid return shipping label will be provided when necessary.
Shipping Damage
Visible package damage or shipping-related damage occurring during transit must be reported to Connector Experts within 24 hours of delivery to allow for timely investigation and filing of a carrier claim.
Please retain all original packaging, shipping materials, and damaged items. Photographs may be required. This reporting period does not limit any nonwaivable legal rights.
Refused or Rejected Packages
Please do not refuse or reject a package simply because you wish to return it.
Refused shipments may result in additional carrier processing and return shipping charges, which may be deducted from eligible refunds where permitted by law. Refusing delivery may also delay the return process.
Please accept the package and contact us for return instructions.
Warranty Claims
This form is intended for standard returns only. If you believe a product is defective or need warranty assistance, please contact Connector Experts directly by phone at 630-405-5883 or email order@connectorexperts.com for prompt assistance and faster processing.
Warranty claims are handled separately from standard returns and are subject to our warranty policy.
Important Information
Customers are responsible for verifying part compatibility before ordering. All returns are subject to our Terms & Conditions and applicable law.