Shipping & Returns
- What shipping options are available?
- What is the shipping cutoff time?
- Do you ship COD?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- What are the return terms?
Q: What shipping options are available?
At this time we ship through FedEx and UPS contact us if you are interested in an expedited shipping on your order.
To find out the shipping options and prices please add the connector you're interested in to the cart then click on view cart and enter your zip code at the bottom left side of the screen.
There are no weekend deliveries. All overnight orders placed on Friday will be delivered on Monday. If you require Saturday delivery give us a call. Saturday delivery will usually cost between $60-$90 depending on your location. All orders placed on weekends or holidays will be shipped the following business day. Normal Shipping days are between Monday to Friday.
Q: What is the shipping cutoff time?
Q: Do you ship outside of the USA?
Yes. We ship to all countries. Customers outside USA please call to order and get a discounted price on parts & Shipping.
***ALERT - INTERNATIONAL CUSTOMERS***YOU MAY HAVE TO PAY ADDITIONAL CUSTOMS DUTIES TAXES FOR IMPORTING THIS PRODUCT INTO YOUR COUNTRY. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION. WE DO NOT RECEIVE ANY OF THAT MONEY AND IT IS NOT INCLUDED IN THE TOTAL.Q: What could cause a shipping delay?
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
Q: What are the return terms?
No returns on used, altered or modified parts. All damage claims must be done within 48 hours of receipt of parts. If you receive an order that has been damaged by the shipping carrier, immediately contact us so we can work on a quick resolution. Parts must be returned unused and in original packaging within 10 days of delivery date. Once parts have been returned and inspected, we will return your money within 5 to 7 business days. Freight/shipping/local pickup/handling fees are non-refundable (unless we were in error). If an item needs to be returned the shipping fees are the customer's responsibility. There will be a 20% restocking fee. There are absolutely no returns on special ordered items. We will not accept responsibility for any costs exceeding the cost of the part.**No returns will be accepted without an RMA # and official invoice. ***No returns on parts/orders under $20.00. (it’s just not worth the cost of returning and associated processing costs and restocking fees). Returned orders with free shipping will be deducted a $10 shipping fee from the total refund unless the return was due to our mistake.
Tools are not returnable. Warranty of 30 days on manufacturing defects. Connector Experts reserves the right to decline exchanges where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse. Our tools have a longer lifetime compared to others. However, these tools are very precise and if used improperly can be damaged rather quickly.
PLEASE DO NOT REFUSE/REJECT THE PACKAGE IF YOU NEED TO RETURN THE PARTS. Doing this will have FedEx/UPS charge an extra processing fee that will have to be deducted from your refund. It is a lot cheaper to buy a new return label. USPS will assume the package was delivered to the wrong address/person so they will hold the package at your local post office for a few weeks to see if someone (the intended recipient) will come down to pick it up. This will also make the return go past the qualifying return period.