Shipping & Returns

Customers are responsible for consulting the vehicle manufacturer's service manual and following all applicable installation and repair procedures.

After installation, all necessary inspections and testing must be performed to verify proper fitment, functionality, and safe operation of the repaired system.

Connector Experts is not responsible for improper installation, incorrect repair procedures, or failure to perform appropriate post-installation testing, to the extent permitted by law.

We ship through FedEx and UPS and offer Ground, 2nd Day, and Overnight shipping options, subject to availability.

To view available shipping services and prices, add the desired products to your shopping cart, select "View Cart," and enter your delivery ZIP code.

Our standard shipping days are Monday through Friday. Overnight shipments sent on Friday are generally scheduled for Monday delivery unless Saturday delivery has been specifically arranged.

Saturday delivery may be available for an additional charge depending on the carrier and destination. Please contact us before ordering to confirm availability and pricing.

Orders placed on weekends or holidays will generally be processed the following business day.

For in-stock products, our shipping cutoff times are Monday through Friday, Central Time:

• Ground Shipping: 3:30 PM

• Overnight & 2nd Day Shipping: 5:00 PM

Orders received after the applicable cutoff time will generally ship the following business day. Cutoff times do not guarantee same-day shipment.

We do not normally ship on Saturdays, Sundays, or holidays. Please contact us if you require special shipping arrangements.

Visible package damage or shipping-related damage occurring during transit must be reported to Connector Experts within 24 hours of delivery so we can promptly investigate and file a claim with the shipping carrier.

Please retain the original packaging, shipping materials, and damaged items. Photographs may be required to assist with the claim.

The 24-hour reporting period is intended for carrier claims and does not limit any nonwaivable legal rights.

If Connector Experts shipped a part different from the one ordered, please contact us immediately.

We will provide the correct part at no additional charge or issue a full refund. A prepaid return shipping label will be provided when necessary.

If the part received matches the part ordered but is not compatible with your vehicle, our standard return policy applies.

To the extent permitted by applicable law, Connector Experts' liability is limited to the purchase price of the affected parts and excludes additional costs such as labor, installation, removal, vehicle downtime, lost profits, and incidental or consequential damages.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

No. We do not offer Cash on Delivery (COD) shipping.

Yes. Local pickups are available by appointment only.

Please contact Connector Experts in advance to schedule your pickup. Walk-ins without an appointment cannot be accommodated.

Customer-requested cancellations of orders exceeding $250 are subject to a 3% payment processing fee, deducted from the refund, provided the order has not left our facility or been picked up by the shipping carrier.

Once an order has shipped, our standard return policy applies.

Cancellation fees do not apply to cancellations or refunds required by law or resulting from an error by Connector Experts.

Yes. We offer international shipping to eligible destinations, subject to carrier availability and applicable restrictions. Please contact us for shipping options and pricing.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by their destination country, unless expressly stated otherwise at checkout.

These charges are not included in the purchase price or shipping charges unless specifically indicated. Connector Experts does not collect or receive customs duties paid directly to foreign authorities or carriers.

Please consult your local customs office for additional information before ordering.

Yes. We ship to Alaska and Hawaii. Available shipping services and pricing depend on the destination and carrier.

Shipping delays may result from incorrect or incomplete addresses, carrier service disruptions, severe weather, holidays, high shipping volumes, or circumstances beyond our reasonable control.

If a carrier is unable to deliver your package because of an address issue, we may contact you by phone or email.

Delivery dates and times are estimates unless expressly guaranteed by the carrier. Connector Experts is not responsible for carrier delays beyond our reasonable control, to the extent permitted by law.

If an eligible expedited shipment is delayed, we may submit a shipping refund claim to the carrier. Approval is not guaranteed, and claims typically take 5–10 business days to resolve.

Shipping charges include handling costs and are generally nonrefundable unless the issue resulted from our error or a refund is required by law.

Returns must be initiated and returned within 10 days of delivery. Parts must be unused, unaltered, unmodified, and in their original packaging.

An approved Return Merchandise Authorization (RMA) number and original invoice are required. Please obtain authorization before returning any items.

Approved refunds are processed within 5–7 business days after returned items have been received and inspected.

For correctly identified and fulfilled orders:

• A 20% restocking fee applies.

• Original shipping and handling charges are nonrefundable.

• Return shipping costs are the customer's responsibility.

• Orders under $20 are nonreturnable and nonrefundable.

• Special-order items are nonreturnable and nonrefundable.

• Tools are nonreturnable and nonrefundable, except for eligible warranty claims or where required by law.

• Returns of orders originally shipped free are subject to a $10 shipping deduction.

If Connector Experts shipped an incorrect part due to our error, we will provide the correct part at no additional charge or issue a full refund. A prepaid return shipping label will be provided when necessary.

Please do not refuse or reject a package simply because you wish to return it. Refused deliveries may result in additional carrier processing and return shipping charges, which may be deducted from eligible refunds where permitted by law. Refusing delivery may also delay the return process.

All return restrictions and deductions are subject to applicable law. For additional information, please review our Terms & Conditions.